Your Google profile is suspended. This is the way back.

A suspended Google Business Profile means your business has vanished from Maps and from Google search. The phone stops ringing in a way you can feel, and the listing you spent years earning reviews on is sitting in a queue, invisible, while Google's process gives you a form, a vague policy citation, and silence.

We run the whole reinstatement for you: find the actual trigger, assemble the evidence Google's reviewers ask for, write an appeal that answers the policy instead of pleading, and manage the case until Google decides.

$650, one time. If Google hasn't reinstated your profile within 90 days of us filing, you get every dollar back.

Already appealed — and denied?

Then this page is mostly for you.

A denied first appeal is the most common way owners arrive here, and it is not the disaster it feels like. Most self-filed appeals fail for the same reason: they argue that the business is real and ask for the profile back, without ever addressing the specific policy trigger Google suspended it for — because Google rarely tells you what the trigger was. A reviewer reading "please reinstate us, we are a legitimate business" next to an uncorrected keyword-stuffed name, a virtual-looking address, or a duplicate listing has nothing to approve.

A second attempt is a different document, not a louder copy of the first one:

• We work out what the trigger actually was — from the profile's history, its current state, and the pattern of the suspension — before anything is written.
• Whatever is wrong gets fixed first, on the profile or in the real world it describes. Filing on top of an uncorrected violation is how cases die twice.
• The appeal then answers that specific issue: what was wrong, what changed, and the evidence that proves the profile now complies.
• If the standard channel stalls, we manage the follow-ups and the escalation paths that exist beyond the first form, and we tell you what we are doing while we do it.

One honest boundary, now rather than later: if we look at your case and the underlying violation is real and hasn't been corrected — a listing for a business that doesn't operate where it claims to, documents that aren't genuine — we will decline the case and tell you why, instead of taking a fee we expect to hand back. See "Cases we decline," below.

Why profiles actually get suspended

Google almost never says. These are the triggers we check first, in roughly the order they turn up:

• The business name has extra keywords in it — a tagline, a city, a service ("Best HVAC Raleigh — Smith Heating") that isn't part of the real-world name. One of the most common triggers there is, and one owners often added themselves on someone's SEO advice.
• The address reads as virtual — a mailbox, a virtual office, a co-working address with no staffed presence, or a home address displayed where it shouldn't be.
• Recent edits in a cluster — name, address, category or phone changed close together, which automated systems read as a takeover or a new business.
• A category mismatch — the primary category doesn't match what the business actually does, or unlocks services the business doesn't offer.
• A duplicate or clone listing — two profiles for one business, or a profile created by someone else (a former agency, a lead-generation company) competing with yours.
• An industry-wide sweep — whole categories and regions get re-verified at once, and clean profiles get caught in it.

Your case will be one of these, a combination, or something adjacent to them. The diagnosis is the job: the appeal is just the diagnosis, written down with proof.

How it works

1. You start, we diagnose (same day we hear from you).
Send the business name — by the checkout, by text, or by email. We look at the listing, its history we can see, and the suspension type, and we tell you which trigger we believe fired and whether the case is winnable. If it isn't, you hear that before any filing happens, and the decline policy below applies.

2. We tell you exactly which evidence your case needs.
Not a generic document dump — the items that apply to your trigger (see the checklist below). You send photos and scans from your phone; we assemble them into the package the way a reviewer needs to receive them.

3. The violation gets corrected, then we file.
Profile fixes, supporting corrections, then the reinstatement request: an appeal that cites the policy, states what changed, and attaches the proof of compliance.

4. We manage it to a decision.
Follow-ups when the queue goes quiet, escalation when the first pass is denied and the case supports it, and honest status updates from us — including "still waiting on Google," said plainly when that's the truth.

5. You're back — or you're refunded.
Reinstated: your profile returns to Maps and search with its reviews and history intact (a reinstatement restores the listing; it doesn't restart it). Not reinstated within 90 days of our filing: the $650 comes back in full, no argument, no deduction for work done.

What we'll need from you

Reinstatement is an evidence case. Most owners have everything on this list within arm's reach; we'll tell you which items your specific case actually needs before you go hunting for any of it.

• Proof the business is real and operates where the profile says: business license or registration, and a utility bill, lease, or bank statement showing the business name and address
• Photos: storefront/signage, interior, work vehicle branding if you have it — phone photos are fine
• If your name-trigger is involved: evidence of the business's real-world name (signage, invoices, registration) so the profile name can be corrected to match it
• Access, granted the safe way: you add us as a manager on the profile through Google's own controls. We will never ask for your Google password, and you should not give it to anyone who does.
• If you appealed before: what you filed and what Google replied, if you kept it. Useful, not essential — a denied appeal doesn't have to be reconstructed for us to start.

Your time in total: one short evidence-gathering pass, usually under an hour, most of it photographing things that already exist.

The honest part — read this before you pay

We are a new service, and this page will not pretend otherwise. As of the date on this page, we have not yet completed a reinstatement for a paying customer. There are no testimonials for this service, no case count, and no success rate — here or anywhere else on this site — because there is nothing honest to put in those places yet. If a competitor's page shows you fifty five-star reinstatement reviews, ask yourself how you would check even one of them.

So the offer is built differently, and deliberately:

• You see the diagnosis before the filing. The case we intend to make is written down and shown to you — the trigger we identified, what will be corrected, and the evidence behind it. A process you can read is worth more than a statistic you can't verify.
• The risk sits with us, in writing. The 90-day term below is not a slogan: if Google hasn't reinstated your profile within 90 days of us filing, the full $650 is refunded. A new service asking for trust it hasn't earned should be the one carrying the risk, and this one is.
• We decline cases we expect to lose. Turning away unwinnable work is easy to claim and costly to fake when the alternative is a guaranteed refund — a case we file and lose costs us the work and the fee. Our incentive and yours point the same direction.
• Nobody can guarantee Google's decision — including us. What we guarantee is our end: a complete, correct, well-argued case, filed fast, managed to a decision, and refunded if the decision doesn't come. Be suspicious of anyone who promises you the decision itself.

When the first cases complete, their owners will be asked — never paid, never obliged — whether we may describe the case here. Until then, this section is the proof section.

Cases we decline

• A listing for a business that doesn't physically operate where the profile claims, and won't correct the claim
• Cases that depend on documents that aren't genuine, or on a real-world name the business doesn't actually trade under
• Profiles the owner doesn't own or isn't authorised to manage
• A second filing of a case we have already told you is unwinnable, unchanged

Declined at diagnosis, or stopped the moment one of these surfaces. A declined case is told why, in plain terms.

What it costs

$650, once. Diagnosis, evidence package, profile corrections that are part of the case, the appeal, follow-ups and escalation management to a decision, and status updates while you wait. No retainer, no percentage, no upsell required at any point.

The guarantee, in full: if Google has not reinstated your profile within 90 days of the date we file your reinstatement request, we refund the $650 in full. The clock starts at filing, not at payment — the days spent diagnosing and building your evidence package are ours, not yours. One condition, stated now: the guarantee depends on the case as diagnosed — if a new, separate policy problem surfaces mid-case that we identify to you and it goes uncorrected, we'll discuss what that means for the timeline with you at the time, in writing, before it affects anything.

What it is not: a monthly service. If, once you're back, you'd rather someone simply ran the profile — reviews answered, posts up, details kept current — that's the separate monthly management service, and it's your choice to make after you're visible again, not a condition of getting there.

After you're back: stay back

Most suspensions have a cause that can recur — the well-meaning edit, the agency with leftover access, the category someone "optimised." At handover we tell you, in writing, what triggered yours and what not to touch. If you'd rather not think about it again, monthly management exists for exactly that; it's linked from the homepage, and it can wait until you're back on the map.

Questions owners ask us

How long will it take?

Our end is fast: diagnosis the day we hear from you, and filing as soon as your evidence is assembled — usually days, not weeks. Google's end is Google's: review times vary by case and queue, and anyone who gives you a precise reinstatement date is inventing it. What we can bound is the whole thing: the 90-day guarantee means you are never more than 90 days from either your profile back or your money back.

I already appealed and got denied. Is it over?

No — it's the most common starting point we expect. A denial usually means the appeal didn't answer the actual trigger or the trigger was never corrected. Diagnosis first, correction second, then a filing that addresses the policy specifically. What we won't do is resend the same appeal and hope.

Google says my suspension is for "quality issues" / the notice is vague. Normal?

Yes. The notices are deliberately general, which is exactly why self-filed appeals so often argue the wrong thing. Working out the trigger from the profile's state and history is the first step of the service.

Do you need my Google password or account?

No. Never. You add us as a manager on your profile using Google's own access controls, and you can remove that access yourself at any moment. If anyone in this industry asks for your password, stop talking to them.

What if my business has several locations?

The $650 covers one suspended profile. If several of your locations are suspended, tell us — in practice multi-location suspensions often share one trigger, and we'll tell you honestly whether they can be handled as one case or priced as more than one before any filing.

My profile isn't suspended — it's just missing / never ranked. Can you help?

That's not a rescue case, and paying $650 wouldn't be right. A listing that was never suspended is a setup and management problem — start with the free audit on the homepage and we'll tell you what it actually needs.

Will getting reinstated restore my reviews and photos?

Yes — reinstatement restores the profile as it was, with its review history and photos. That's precisely why reinstatement is worth fighting for instead of starting a new listing (which also risks a duplicate-listing problem on top of the first one).

What if you take my case and lose?

Then the guarantee is the whole story: not reinstated within 90 days of filing, full $650 refund. And because we decline cases we expect to lose, a case we accept is one we believe the evidence supports — belief, in writing, with our fee behind it.

Are you Google? Are you affiliated with Google?

No. Curb Presence is an independent service in Raleigh, North Carolina. We work inside Google's published processes and policies; we have no special channel and claim none — suspicion of anyone who says they do is healthy.

Start here

Send the business name and, if you have it, one line about what Google's notice said. We start the diagnosis the same day: what fired, whether it's winnable, and what your evidence package needs to be.

Every week suspended is a week of calls going to the business under you in the results. The diagnosis costs you one message.